01

Processing Time

Orders are processed and dispatched within [1–2] business days of purchase, Monday to Friday. Orders placed on weekends or bank holidays are processed the next working day.

02

UK Shipping

We offer standard shipping on all UK orders, with delivery typically taking [3–5] business days from dispatch.

Need it sooner? Select an express option at checkout, if available, for faster delivery at an additional cost.

03

International Shipping

We currently ship to [list of countries / regions]. International delivery typically takes [7–14] business days, depending on destination and customs processing.

International orders may be subject to import duties, taxes, or customs fees charged by your country. These are the customer's responsibility and aren't included in our shipping costs.

04

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number and link so you can follow your parcel every step of the way.

05

Delays

Delivery estimates are just that — estimates, not guarantees. Occasionally factors outside our control (courier delays, customs, weather, peak periods) can push delivery back. We'll do everything we can to keep you updated if this happens.

06

Lost Or Missing Parcels

If your tracking shows delivered but you haven't received your parcel, check with neighbours and your local delivery depot first, then contact us within [7] days so we can investigate with the courier.

Where's My Order?